Hiro arrives at Knapford station to find the Fat Controller very busy; so busy in fact that the Fat Controller leaves his top-hat inside his office and bumps into the stationmaster and a porter. Edward arrives and, like Hiro, is quite worried about the Fat Controller's unusual behaviour. The Fat Controller has a meeting to attend with the Thin Controller and he doesn't listen to Edward who tries to ask him where to take his visitors from Brendam Docks.
Hiro decides to help Edward, so as not to bother the Fat Controller and tells Edward to take his visitors to the hills. Later, Hiro finds Thomas taking tables and chairs, but he doesn't know where to take them; so Hiro tells Thomas to go and visit Farmer Trotter. Finally, Hiro finds Percy taking ducks, who want to go for a swim; so, Hiro tells Percy to take the Fenlan Track so that the ducks can have a swim.
Hiro thinks he is doing a good job until he sees the Fat Controller, on his way back from the meeting looking very cross. Edward's visitors are suppose to be at the Town Hall for a concert; Thomas is suppose to be at the Town Hall with the tables and chairs; and Farmer McColl is waiting for his ducks. Hiro feels very bad and rather silly; he's hadn't been the "Master of the Railway" - he'd been the "Master of the Muddle"! Hiro tells the Fat Controller that he didn't want to bother him, and the Fat Controller reminds Hiro that he is in charge of the Railway.
Hiro decides to sort out his muddle for the Fat Controller, so he tells Edward and Thomas to go to Knapford station where the Fat Controller will give them his orders. Then, he finds Percy, who can't get the ducks back inside their boxes. Using his whistle to make duck noises, Hiro helps Percy. Once Thomas, Edward and Percy are at Knapford, the Fat Controller tells them where to go, and Hiro promises himself always to be helpful to the Fat Controller - the right way in future.
Writer: Sharon Miller